Automatic inventory
An agent on each machine reports hardware, installed software, serial number and warranty, and keeps itself up to date. The inventory stops being an old photograph and becomes the current state.
IT management
Know what you have
Know what you have
and who is using it
GLPI with automatic inventory, a service desk with committed response times and the full history of every device, ticket and change. The end of the spreadsheet nobody has updated since March.
What it covers
Inventory, tickets and traceability
Service desk with SLAs
Tickets with categories, priorities and committed response and resolution times, with warnings before anything breaches. Compliance is measured and appears in the monthly report.
Asset lifecycle
From purchase to disposal: who it was assigned to, what was done to it, when the warranty expires and what it has cost to keep. Useful for deciding whether to repair or replace.
Self-service portal
Users log their own request, see its status and check the knowledge base before opening a ticket. It cuts repeat questions and loose WhatsApp messages.
Change management
Every change to the infrastructure is recorded with who requested it, who approved it and what was touched. When something breaks, the history says what changed in the last 48 hours.
Reporting and audit
Ticket volume, SLA compliance, devices per area, licences in use. The data comes out exported and ready, for management and for auditors alike.
When it makes sense
Signs it is worth a look
- The inventory is a spreadsheet somebody used to maintain and nobody updates
- Requests arrive by WhatsApp, email and word of mouth, and get lost
- Nobody knows how many licences were bought or how many are in use
- You cannot demonstrate how long your team takes to resolve an incident
- A machine breaks and there is no record of what was done to it before
Service desk overview
sample248Tickets
31Open
98%Within SLA
Incident resolvedVPN access down · 38 minutes
Request approvednew user · HR approval flow
Asset updatedlaptop DEV-114 · disk replaced
SLA about to breachticket 2418 · 22 minutes left
Sample screen showing what day-to-day operation looks like. Not client data.
Frequently asked
About IT management
How long until it is running?
Installation and the initial inventory load take a few days. What takes longer is agreeing the categories, approval flows and committed times, because those are business decisions. Typically three to six weeks to be genuinely operating.
Will users actually use it?
If the portal is simple and solves their problem, yes. What kills these projects is asking a user to fill fifteen fields to report that the printer is down. The intake form is deliberately kept short.
Can it integrate with what we already run?
GLPI integrates with your directory for user accounts, with monitoring so an alert opens a ticket automatically, and with email so a message creates a ticket. All of that is configuration, not development.
Let us bring order to IT management
We start by surveying what assets exist, how requests come in today and what can be automated within the first month.