IP phone system
Auto-attendant menus, business hours, pickup groups, voicemail to email and extensions that work the same in the office, at home or on a mobile. No proprietary hardware tying you to one supplier.
Phone system
Get the call to
Get the call to
whoever should answer it
IP phone systems on Asterisk and Issabel, for offices and for contact centre operations. Extensions that work from anywhere, queues with real reporting, and calls that open the customer record.
What it covers
From the line to the metrics
Queues and campaigns
Call distribution by skill, priority or waiting time, with position announcements. For outbound operations, progressive or predictive dialling depending on volume and regulation.
Reporting that helps
Answered and abandoned calls, average wait and talk time, service level by time band and agent occupancy. The numbers you actually staff a shift with.
Recording and quality
Recording with the retention you define, searchable by number, agent or date, and quality evaluation forms. With the legal notice at the start of the call, as required.
CRM integration
The incoming call opens the customer record before the agent says hello, and logs itself with duration and recording. For contact centre operations, OCCP brings both into one system, so there is no integration to maintain at all.
Trunks and number porting
IP trunk contracting, porting of your existing numbers and redundant links so an internet outage does not leave the company without a phone.
When it makes sense
Signs it is worth a look
- The phone system is an old box only one person knows how to configure
- You pay per extension or per feature to a supplier who lets you change nothing
- You cannot find out how many calls were missed yesterday
- People work from home and divert the office phone to their personal mobile
- Customers repeat their details three times because nobody sees their history
Phone operation status
sample412Calls today
00:38Avg. wait
94%Service level
Queue above thresholdSales · 6 waiting · 11am peak
Primary trunk stableno packet loss · 22 ms
Recordings archived412 calls · 180-day retention
Extension unregisteredext 214 · down for 25 minutes
Sample screen showing what day-to-day operation looks like. Not client data.
Frequently asked
About phone system
Can we keep our current numbers?
Yes. Numbers are ported to the new IP telephony provider keeping the same numbering. The process takes a few weeks and both systems can run side by side during the transition, so there is no day without a phone.
What happens if the internet goes down?
It is planned for: a secondary link with automatic failover, and diversion to mobile for critical extensions if everything fails. An analogue backup line can also be kept for emergencies.
Is this for a contact centre or just an office?
Both, though they are different products. For an office, a well-configured phone system is enough. For a contact centre operation there is OCCP, our own platform, which on top of queues and campaigns brings the CRM into the same system, so agents do not work across two screens.
Let us see what your telephony is costing
The assessment reviews the current bill, how many extensions and calls there really are, and what it would take to migrate without a day offline.